For Information, questions or support on a current order, please reply back to your original order email or log into your account, click the order in question, then click email.

Return / Cancellation Policy:

• Equipment comes with 30 day warranty unless stated otherwise and will be repaired and returned if needed. All Sales are Final and can not be returned for a full refund.  However as an added value option and would need to be stated on your order.  The clinet can purchase an extened warranty.  In which case the machine can be returned for full refund with RA Number after calling 866 471-6764 and receiving your RA number as long as you have not excessively used or damaged the equipment. Equipment can not have been used for more than 20,000 cycles. Buyer pays all shipping, handling, consumables and labor charges. Buyer is responsible for making sure the package is packaged correctly and is insured in case the equipment is damaged in transit. An example of labor charges would be our technician needing to spend an hour cleaning peanuts out of the machine. Feed rollers worn and need to be replaced.
• Supplies: can be returned within 30 days if unopened. 30 days if opened and being returned due to manufacturer defect. Credit will be issued if merchandise has a manufacturer defective and is verified as such by us. If damaged by improper use, cleaning, storage or mishandling no credit will be issued. Shipping charges are not refundable. To make a return reply back to your order confirmation email stating what you need to return and why. Then ship the product back to Supplies For Mailers 8 Roland Ave Feasterville, PA 19053, please include a copy of the email in the box! Credit will be issued within 30 days of return and review.
• Equipment and Parts are subject to a 20% restocking fee plus freight unless otherwise stated.  See Equipment above for full details